FAQ

1. How to Register, Sign In, and Search Using the Restricted Entity Search Platform

If you encounter any difficulties with registering, signing in, or searching on the Restricted Entity Search Platform, please consult our YouTube tutorial or refer to the How-To document for step-by-step guidance.

2. How do I update my contact information?

To update your contact information, go to your Profile, make the necessary changes, and click “Update” to save.

3. What should I expect if the entity/ticker I searched returns no results?

If no results appear in your search, please contact our support team for assistance.

4. How long do I have access to the platform?

Your account will be automatically deactivated if you do not log in within 90 days from your last login date. Please ensure you log in regularly to avoid deactivation.

5. What should I do if I encounter a technical error message while searching for an entity/ticker?

If you encounter technical difficulties while displaying search results, please reach out to our support team.

6. What should I do if my account is deactivated?

If your account has been deactivated, please contact the person who invited you to the platform.